Lumecra – Privacy Policy

Last Updated: July 16, 2025

Welcome to Lumecra! Your privacy is of the utmost importance to us. This Privacy Policy outlines how Lumecra (“we,” “us,” or “our”) collects, uses, protects, and shares your personal information when you visit and make purchases from our website, www.lumecra.com.

Our goal is to be transparent about the data we collect and how we use it to provide you with an exceptional Korean skincare shopping experience. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to process your orders, personalize your experience, and improve our services. We collect this information in a few different ways.

a) Information You Provide to Us Directly:

  • Account & Order Information: When you create an account or place an order, we collect your name, email address, shipping address, billing address, and phone number.
  • Payment Information: Your payment details (like credit card numbers) are processed securely by our third-party payment processors (e.g., Paymob, Kashier). We do not store your full credit card information on our servers.
  • Communications: When you contact our customer service, subscribe to our newsletter, or submit a product review, we collect the information you provide in your communication, such as your name, email address, and the content of your message.

b) Information We Collect Automatically:

  • Device and Usage Data: When you visit our website, we automatically collect certain information about your device and Browse activity. This includes your IP address, browser type, operating system, pages you visited on our site, time spent on those pages, and the dates and times of your visit.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to help our website function, analyze performance, and personalize your experience. Cookies are small data files stored on your device. They help us remember your preferences (like items in your shopping cart) and understand how you interact with our site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Fulfill Your Orders: To process payments, arrange for shipping, and provide you with order confirmations and invoices.
  • To Provide Customer Support: To respond to your inquiries, comments, and questions.
  • To Improve Our Website: To analyze how our customers use the site, so we can enhance functionality, optimize product offerings, and improve the user experience.
  • For Marketing and Promotions: To send you information about new products, special offers, and skincare tips, but only if you have opted-in to receive such communications. You can unsubscribe at any time using the link in our emails.
  • To Personalize Your Experience: To show you product recommendations and content that we believe will be of interest to you.
  • For Security and Fraud Prevention: To protect our website, our customers, and our business from fraudulent activity.

3. How We Share Your Information

We do not sell your personal information. We only share it with trusted third parties who help us operate our business and provide services to you.

  • Payment Processors: We share transaction information with services like Paymob, Kashier, or other gateways to securely process your payments.
  • Service Providers: We may work with partners for website analytics (like Google Analytics), email marketing (like Mailchimp), and website hosting. These providers only have access to the information necessary to perform their functions and are contractually obligated to protect your data.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or subpoena.

4. Data Security

We are committed to protecting your information. We implement a variety of security measures, including SSL (Secure Socket Layer) technology, to encrypt data transmitted to and from our website. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have rights and choices regarding your personal information.

  • Access and Update: You can review and update your account information at any time by logging into your account.
  • Marketing Opt-Out: You can opt-out of receiving our marketing emails by clicking the “unsubscribe” link at the bottom of any email you receive from us.
  • Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser setting to decline cookies if you prefer. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.
  • Data Deletion: You may request the deletion of your personal account and associated data by contacting us at the email below. We will process your request in accordance with applicable laws.

6. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us.

Lumecra Customer Care Email: support@lumecra.com
Website: www.lumecra.com